Please contact your Credit Card issuing bank to check if the payment went through successfully. You may wish to check on the payment status of your online transaction by specifying the transaction date and time, with the issuing bank.

Should you require further assistance, please click here.

For orders placed before 4pm:
An email with the subject title "Shipment Status of Your Creative Order" will be sent to your registered email address at 6pm on the same working day. Click on the tracking link to get the latest delivery status through our delivery agent's "Track & Trace" system.

For orders placed after 4pm:
An email with the subject title "Shipment Status of Your Creative Order" will be sent to your registered email address at 6pm on the next working day. Click on the tracking link to get the latest delivery status through our delivery agent's "Track & Trace" system.

Please click here for further assistance.

Login to your Customer Account and select the "My Account" option. From the list, select "Order Information".

Check your order history now?

Currently only MasterCard and VISA credit cards, excluding Corporate MasterCard and VISA credit cards or MasterCard and VISA credit cards issued in the United States of America, are accepted at The CREATIVE Online Store. All the prices are listed in Australian Dollars do not include Goods & Services Tax (GST) or its equivalent, where applicable.

Credit card transactions are processed in Singapore in Australian Dollars. Certain credit card issuing banks may consider it an overseas transaction and may impose an overseas transaction fee. We recommend that you check with your credit card issuing bank for details.

i) For product(s) purchased from The CREATIVE Online Store
At the time of package arrival, we recommend that you check the condition of the product before signing off. Should you notice any defects on the product(s), or if the wrong item has been delivered, please highlight that to the delivery personnel and do not accept the product(s). If you have already signed for the item, please contact us directly.

For further assistance, please click here.

ii) For the product(s) purchased from our authorised distributors/resellers
We recommend that you contact the place of purchase first. You can then bring your product(s) to the shop for an exchange, if it is legitimate.

For further assistance, please click here.

i) For product(s) purchased from The CREATIVE Online Store
Please check against the packing slip that was included with your shipment, or the package contents indicated on the box to verify and identify the missing item.

Alternatively, you could also verify the package contents via our web site here. Choose the relevant product category and select your product. Thereafter, click on the "Package Contents" tab.

If there's any discrepancy, please contact us directly.

For further assistance, please click here.

ii) For the product(s) purchased from our authorised distributors/resellers
After checking against the packing list/web site as advised above, we recommend that you contact the place of purchase first.

For further assistance, please click here.

i) How can I edit my details on my CREATIVE Online Store account?
Log on to your CREATIVE Online Store account here. Click on "My Account", from the list, select "Edit Profile" and you can then make any desired changes.

ii) I've forgotten my login password. How do I retrieve it?
Simply key in your email address here and your password will be sent to your email account.

i) How do I add items to my cart?
To purchase any products at The CREATIVE Online Store, simply click on the "BUY" button next to the item. You will be directed to the Shopping Cart page where you can view all the items added to your cart, edit your cart, save the items for checkout later, or proceed to checkout. To shop for more products, click "CONTINUE SHOPPING".

ii) I've finished my shopping. How do I complete my purchase?
When you are done shopping, review your shopping cart by clicking "Cart" and then click "CHECKOUT". Log on to your account to begin the checkout process. You will have to sign up for an account if you have not registered before. During the checkout process, you will be asked to enter details such as your shipping address, billing address and payment method.

Before you submit your order, you will have the opportunity to review a detailed order summary, including your shipping and billing information, payment method, the products you have ordered and the total order amount (including discounts, if any). Once you have verified these details, click "Continue Checkout" to complete the checkout process. We will process and ship your order as promptly as possible.

iii) How safe is it to shop at The CREATIVE Online Store?
We want you to feel completely comfortable when shopping with us, and have gone to great lengths to protect your security and privacy. We are using the Secure Sockets Layer (SSL) that creates a secure online shopping environment by authenticating your connection and encrypting sensitive information before it is sent over the Internet.

When you enter a secured portion of our web site, an image of a closed lock or a solid key should appear in the bottom bar of your browser window. If you click on this image, a small popup window displaying site security information will appear. This digital certificate, obtained from VeriSign, Inc. - a leading provider of Internet trust services - guarantees that your personal information is being transmitted in a secure (encrypted) form to Creative's server and not to some unknown or unauthorized server.

Your personal information is protected by the password you created when you registered for an account at our Online Store. Please keep this password confidential. No representative of Creative Technology will ever ask you for your password. The confidentiality of your password is yours to protect. If you are a registered customer and wish to change, modify, or delete any of your personal information - including your name, email address, password, or billing/shipping information - you can do so by logging in to your account online.

iv) Will I get any confirmation upon submitting an online order?
Yes, you will receive an email confirmation for your order. This email should include your order number, order details, order summary, estimated delivery date, means of order tracking and other information that you might find helpful regarding your online purchase.

v) What if I do not receive any order confirmation email?
1. Check all the folders in your email account (especially the spam/bulk folder).
2. Include esales@customercare.creative.com to your address book or list of permitted senders.
3. Login to your account and check the order history.

vi) How do I edit my shipping address?
Log on to your CREATIVE Online Store account at here.
Click on "My Account", from the list, select "Account Profile" and you can then make any desired changes.

vii) Can I make changes to my order?
All goods sold are non-exchangeable and non-refundable. We have a no-cancellation order policy. However, under special circumstances, we may review requests on a case-by-case basis, and such cancellations will be subjected to a cancellation charge of S$20 (or its equivalent in your local currency) or 5% of the total sales value whichever is higher, and a delivery/shipping charge where applicable. Please refer to the Terms & Conditions of Sale for more details.

viii) Will there be any sales tax?
All prices listed are in Australian Dollars and do not include GST.

ix) Where can I find out more about Creative promotions and offers?
Check out the hottest promotions here and be sure to bookmark it! Our online newsletters will also inform you about the latest deals.

• Have not used the promo code previously (You may only use your promo code once)
• Have entered the code correctly
• Have not used a promo code that has expired
• Have met the minimum purchase requirements before applying the promo code
• Have not selected products that are not included in the offer, such as products combined with others in a bundle or refurbished products
• Have not exceeded the maximum quantity allowed

Once these checks are completed, do proceed to apply the promo code again. If your promo code is valid and it is still not accepted, please contact us for further assistance.

Delivery is FREE for all orders above AU$129.95.
For orders below AU$129.95, a delivery charge of AU$15.50 for the first 0.5kg, and thereafter, AU$4 for every additional 0.5kg is applicable.

For example, an order below AU$129.95 and weighing 1.5kg would cost AU$23.50.

We currently provide delivery to, but not limited to, addresses within Singapore (main island) , Hong Kong, Australia. However, we do not deliver to P.O. Boxes, hotels or motels.

For deliveries to other countries in Asia, please choose the destination:

- Japan
- Singapore
- Hong Kong

If you reside in US, Canada, Mexico, Central, or South America, please visit Creative Labs, Inc.

If you reside in Europe, please visit Creative Labs Europe.

For international deliveries, we will ship once your payment has been cleared. Barring any delays in customs clearance, you should receive your order within 2 weeks.

i) For product(s) purchased from The CREATIVE Online Store
Upon the delivery of the package, we recommend that you check the condition of the product(s) before endorsing the delivery order. Should you notice any defects on the product(s), or if the wrong item has been delivered, please notify the delivery personnel immediately and do not accept the product(s). If you have already signed for the item, please contact us directly.

Click here for more information on Creative Stores' sales support. 

For further assistance, please click here.

ii) For product(s) purchased from our authorised distributors/resellers
We recommend that you contact the place of purchase first. You can then bring your product(s) to the shop for an exchange, if it is legitimate.

For further assistance, please click here.

i) For product(s) purchased from The CREATIVE Online Store
Please check against the packing slip that was included with your shipment, or the package contents indicated on the box to verify and identify the missing item.

Alternatively, you could also verify the package contents via our web site here. Choose the relevant product category and select your product. Thereafter, click on the "Package Contents" tab.

If there's any discrepancy, please contact us directly.

Click here for more information on The CREATIVE Stores' sales support.

For further assistance, please click here.

ii) For the product(s) purchased from our authorised distributors/resellers
After checking against the packing list/web site as advised above, we recommend that you contact the place of purchase first.

For further assistance, please click here.

The CREATIVE Online Store currently only accepts MasterCard and VISA credit cards, excluding Corporate MasterCard and VISA credit cards or MasterCard and VISA credit cards issued in the United States of America.

Credit card transactions are processed in Singapore in Australian Dollars. Certain credit card issuing banks may consider it as an overseas transaction and may impose an overseas transaction fee. We recommend that you check with your credit card issuing bank for details.

Creative products are also available at our authorized resellers.

All the prices are listed in Australian Dollars and do not include GST , or its equivalent, where applicable.

Creative provides a limited warranty of 12 months, starting from the date of purchase, for all products, unless otherwise stated.

"Dead on arrival" (DOA) refers to the situation where a product is found to be faulty upon receipt.

You can click here to try the online solutions we have provided to test your product.

If you are unsure whether your product is DOA, please call Creative Sales Support within 7 days of the receipt/shipment slip date.

Creative Sales Support: 1300 788 528

The Creative Sales Support will then determine whether the product is DOA and offer you the following options:

For product(s) purchased from The CREATIVE Online Store
You can click here for some quick and easy online solutions for your product or submit an online form which will be attended to by our customer service agent. Do ensure that the product is intact with its original packaging (and accessories, if any) when returned.

Please call 1300 788 528 for assistance. Alternatively, you can contact us here.

If the product was purchased from our authorized distributors/resellers:
We recommend that you contact the place of purchase first. You can then bring your product to the shop for an exchange, if it is legitimate.

i) For product(s) purchased from The CREATIVE Online Store
At the time of delivery, we recommend that you check the condition of the product(s) before signing off. Should you notice any defects on the product(s), or if the wrong item has been delivered, please highlight that to the delivery personnel and do not accept the product(s). If you have already signed for the item, please contact us directly.

For further assistance, please click here.
If the wrong product is delivered, please ensure that the package is sealed in its original packaging for exchange.

ii) For product(s) purchased from our authorized distributors/resellers
We recommend that you contact the place of purchase first. You can then bring your product(s) to the shop for an exchange, if it is legitimate.

For further assistance, please click here.

i) For product(s) purchased from The CREATIVE Online Store
Please check against the packing slip that was included with your shipment, or the package contents indicated on the box to verify and identify the missing item.

Alternatively, you could also verify the package contents via our web site here. Choose the relevant product category and select your product. Thereafter, click on the "Package Contents" tab.

If there's any discrepancy, please contact us directly.

For further assistance, please click here.

ii) For product(s) purchased from our authorized distributors/resellers
After checking against packing list/web site as advised above, we recommend that you contact the place of purchase first.

For further assistance, please click here.

If it was purchased from The CREATIVE Online Store and within 12 months from the date on the receipt, please click here for a quick and easy remedy via our online solutions.

If it was purchased through our authorized distributors or resellers, you can contact the place of purchase directly or click here to try our online solutions.

The product warranty is based on valid proof of purchase (i.e. receipt) only.

It might also be possible to request for a reprinted receipt (showing date of purchase and amount) from our authorized distributors and resellers. A photocopy of the proof of purchase is also acceptable.

If the product was purchased online, you can use the transaction receipt (i.e. Tax Invoice), as proof of purchase.

If your product was a gift, you may have to get the receipt from the sender. If you do not wish to ask for the receipt, you could ask the sender to send the item in for servicing on your behalf.

Products purchased from certain regions may be eligible for warranty (repair or replacement) services in other regions/territories. This may be dependent on the availability of parts, local legislation, carriage and custom costs.

For customers in Asia Pacific, the Middle East and Africa, you may be required to pay a nominal fee on administrative charges if you wish to service the product that was not purchased from the country or region.

Learn more on warranty and returns.

We do not provide repair or replacement of spare parts for products with expired warranty.

There is limited warranty on hardware. Damage caused by personal negligence (e.g. dropping or exerting excess pressure on LCD) and other stated terms, are not entitled for warranty claims.

For more details, please click here.

As all orders are now shipped from Singapore, we are shipping products that conform to specifications for use in Singapore. Therefore you may receive products bundled with a power adapter that may be different from your local power plugs.

However, you can be assured that all these power adapters have gone through extensive quality tests and are perfectly safe for your local use.

Please call 1300 788 528 for assistance. Alternatively, you can contact us here.

We do not provide repair or replacement of spare parts for products with expired warranty.

There is limited warranty on hardware. Damage caused by personal negligence (e.g. dropping or exerting excess pressure on LCD) and other stated terms, are not entitled for warranty claims.

For more details, please click here.

If the item is defective within 7 days of purchase, we recommend our customers to first contact the place of purchase. Our authorized distributors/resellers will assist you on the necessary.

Please call 1300 788 528 for assistance. Alternatively, you can contact us here.