The Creative Store ships to the following countries via our regional websites:
Excludes all overseas territories like Gibraltar, Saint Helena, Tristan da Cunhun, British Indian Ocean Territory, Anguilla, British Virgin Islands, Isle of Man, Jersey and their dependencies.
Austria, Belgium, Czech Republic, Denmark, Finland, Greece, Hungary, Ireland, Luxembourg, Malta, Netherlands, Norway, Portugal, Slovak Republic, Slovenia, Sweden, Switzerland
Excludes all overseas territories like Greenland, Faroe Islands, Mount Athos, Sint Eustatius, and Madeira
Excludes all overseas territories like Büsingen am Hochrhein and Heligoland.
Excludes DOM, TOM, CTOM and New Caledonia.
Excludes all overseas territories like Livigno and Campione d'Italia.
Excludes all overseas territories like Canary Islands, Ceuta, Melilla and Plazas de soberanía.
Contiguous United States
Excludes Alaska, Hawaii, United States territories like Puerto Rico, Guam, United States Virgin Islands, and Canada.
Singapore (Main island)
We are unable to deliver to P.O boxes, Packstations, hotels, motels, APO, DPO and FPO addresses. If your country is not listed above and you're unsure if we ship to where you live, please contact us for assistance prior to placing an order.
Please refer to the following table for our different delivery options, estimated delivery timings, and corresponding charges:
|Shipping Method||Shipping Lead Time||Shipping Charges||Free Shipping|
|Creative Saver||Within 9 business days||First 0.5kg: $12.50 |
Every additional 0.5kg thereafter: $3.50
|Orders $199 and above|
We are unable to deliver to P.O. boxes, hotels and motels.
When your order leaves our facilities and is with our delivery agent(s), a shipping confirmation email will be sent to you. This email will contain information such as the courier, tracking link, and estimated delivery date(s).
Your mail provider may filter such email correspondences to a separate folder, or have it moved to the Spam folder by default. If you do not receive your shipping confirmation by the estimated delivery date, please contact us for assistance.
Once your order has been picked up by our delivery agent(s), Fedex, we are unable to make any changes on your behalf. Please contact Fedex directly via the following number to arrange for a delivery reschedule or to update the delivery address.
|Customer Service Number||Operating Hours|
|+61132610||Monday - Friday: 08:00 - 22:00 |
Saturday: 08:00 - 16:00
Public Holidays other than Saturday and Sunday: 08:00 - 14:00 (Enquiries only)
If you are not present during the time of delivery, a delivery notification will be deposited at your address. Please follow the instructions on the notification slip to collect your package.