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Customer Support

Contact Us

Live Chat

Mondays to Fridays (Excluding Public Holidays): 9AM - 5:30PM (CST)

Email Us

Drop us an email and our representatives will get back to you.

Technical Support

Visit the Worldwide Support Site for access to our troubleshooting articles and product tips.

Delivery

Where do you ship to?

The Creative Store ships to the following countries via our regional websites:

CountryLanguageShipping Destination(s)
United KingdomEnglish

United Kingdom

Excludes all overseas territories like Gibraltar, Saint Helena, Tristan da Cunhun, British Indian Ocean Territory, Anguilla, British Virgin Islands, Isle of Man, Jersey and their dependencies.

Pan EuropeanEnglish

Austria, Belgium, Czech Republic, Denmark, Finland, Greece, Hungary, Ireland, Luxembourg, Malta, Netherlands, Norway, Portugal, Slovak Republic, Slovenia, Sweden, Switzerland

Excludes all overseas territories like Greenland, Faroe Islands, Mount Athos, Sint Eustatius, and Madeira

GermanyGerman

Germany

Excludes all overseas territories like Büsingen am Hochrhein and Heligoland.

FranceFrench

France

Excludes DOM, TOM, CTOM and New Caledonia.

ItalyItalian

Italy

Excludes all overseas territories like Livigno and Campione d'Italia.

SpainSpanish

Spain

Excludes all overseas territories like Canary Islands, Ceuta, Melilla and Plazas de soberanía.

PolandPolish

Poland

United StatesEnglish

Contiguous United States

Excludes Alaska, Hawaii, United States territories like Puerto Rico, Guam, United States Virgin Islands, and Canada.

SingaporeEnglish

Singapore (Main island)

Excludes the following restricted areas.

Hong KongEnglish

Hong Kong

Excludes the following restricted areas.

IndonesiaEnglish

Indonesia

PhilippinesEnglish

Philippines

ThailandEnglish

Thailand

VietnamEnglish

Vietnam

MalaysiaEnglish

Malaysia

AustraliaEnglishAustralia
JapanJapaneseJapan

We are unable to deliver to P.O boxes, Packstations, hotels, motels, APO, DPO and FPO addresses. If your country is not listed above and you're unsure if we ship to where you live, please contact us for assistance prior to placing an order.

What are the shipping methods available and how do I qualify for free shipping?

Please refer to the following table for our delivery options, estimated delivery timings, and corresponding charges:

Shipping MethodShipping Lead TimeShipping ChargesFree Shipping
Creative Saver4 - 6 business daysFirst 0.5kg: $12.50

Every additional 0.5kg thereafter: $3.50
Orders $99 and above
What are the remote areas and places that you don't deliver to?

We are unable to deliver to P.O. boxes, hotels and motels.

Please note that deliveries to the remote areas listed below will take an extra 2 working days.

Remote Area Postal Codes
08002864-2871349837994454-44555250-525662626630-6632
08102873-28803500-35013804-38104461-44625259-527362716635
081228903505-35073812-381444655275-528062756638-6640
082030633509381544675290-52916280-62826642
08223091351238164470-44725301-53046284-62866646
08283096-30973515-351838184474-44755306-531262886701
0830309935203820-38224477-44825320-532263026705
08323115-31163521-35233823-38254486-44945330-533363046707
0835-08373139-3140352538314496-44985340-534663066710-6716
0845-0847315435273833450753506308-63096718
08503158-31603529-353138354511-45125356-53576311-63136720-6725
0852-08543230-3232353338404514-451553606315-63186728
0860-08623233353738424517-45185371-53746320-63246731
08703235354038444520-452153816326-63286733
08723236-32393542384745505400-540163306740
08803240-324135443850-38524552-45555410-542263336743
0885-08863242-32433546385445595431-54346335-63386751-6754
09093249-325135493856-38604562-4563544063416758
2327-232932543557-355938624568-45695451-545563436760-6762
233132603561-35683864-386545705460-546263466765
2333-23473264-32743570-35733869-38714571546463486770
2350-23603276-32823575-35763873-387545745470-54736350-63537000-7001
236532843578-358138784580-45815480-54836355-63597004-7005
2369-23723286-32873583-358638804600-4601548563617007-7012
2379-238232893588-359138824605-46065490-549163637015-7027
2385-23883292-32943594-35973885-38934608549363657030
23903300-330535993895-38964610-461554956367-63707050
2394-24113309-33123607-360838984620-46215501-55026372-63737052-7055
24153314-3315361039004625-462755106375-63777109
2420-24313317-331936123902-390446305520-552363807112-7113
2439-24413321-332236143909465055406383-63867116-7117
2443-24503323-33253616-36183910-39134655555063907119-7120
2452-24563328-33343620-36243915-39164659-466055526392-63987139-7140
246033413629-36303918-392046625554-555664017150
2462-24663351363139214670-4671555864037155
2470-248433523633-36413922-39234673-4674556064057162-7163
2489335736443925-39314676-46785570-557264077170-7180
24903360-33613646-36473933-393446805575-55776409-64157182-7187
25633363-336436493936-39464694-46955580-55836417-64487190
2571-257433703658-3660395046975600-560964507210-7216
2580-258833713662-366539514699-47075630-56336460-64687248-7250
2590337336663953-395447095640-564264707252-7265
259433753669-36703956-39604714-47225650-56556472-64737267-7268
2621-26283377-33813672-367339624724-47275660-56616475-64777270
2630-26323384-338536753964-39674730-47335670-56716479-64807275-7277
2640-26533387-33883677-36783975-39814735-474656806484-64857290-7292
2655-26563390-33933682-368339844750-475156906487-64907300-7307
2658-26603395-339636853987-39884753-475457006501-65077310
26633399-34023687-368839894756-475757106509-65197315-7316
2665-266634073690-36913990-39924798-482557206521-65227320-7322
2668-266934093694-369539954828-48305722-572565257325
2671-26723412-34153697-370139964849-48505730-573465287330-7331
26753418-34203704-370540254852603165307466-7470
2680-26813422-34243707-37094183-41844854-48616032-60376532 
2700-270334283711-37154270-427248656041-60446535-6537 
2705-27073430-34353717-3720427548716067-60686556 
2710-271734383722-372342804872-487660706558 
2720-272234413725-3728428548776071-60746560 
2725-27273447-34483730428748806081-60826562 
2729-273934513732-37334303-43074882-488360846564 
2752-2758345837354309-43134885-48866121-61256566-6569 
2773-27803460-34633737-37414340-43444890-489162076571-6572 
2782-27843464-346537444346-434751206213-62156574-6575 
2785-27873467-34693746-374743505131-513462186603 
2790-27953472374943525136-51426220-62216605-6606 
2797-280034753750-37674354-436251446223-62306608-6609 
2803-2810347837704370-43785151-51576232-62336612-6614 
2820-2821348037754380-43855170-51746236-62376616 
2823-28253482-34833777-37794387-43885201-52046239-62406618 
2827-283634853781-378343905210-52146243-62446620 
2839-28403487-34913785-37894400-44075220-52236251-62566623 
2842-285034943791-37934410-44135231-523862586625 
285234963795-37974415-44285240-524562606627-6628
How do I track the delivery of my order?

When your order leaves our facilities and is with our delivery agent(s), a shipping confirmation email will be sent to you. This email will contain information such as the courier, tracking link, and estimated delivery date(s).

Your mail provider may filter such email correspondences to a separate folder, or have it moved to the Spam folder by default. If you do not receive your shipping confirmation by the estimated delivery date, please contact us for assistance.

I would like to reschedule my delivery, or change the delivery address.

Once your order has been picked up by our delivery agent(s), Fedex, we are unable to make any changes on your behalf. Please contact Fedex directly via the following number to arrange for a delivery reschedule or to update the delivery address.

Customer Service NumberOperating Hours
(+ 61) 132610Monday - Friday: 08:00 - 22:00
Saturday: 08:00 - 16:00
Sunday: Closed
Public Holidays other than Saturday and Sunday: 08:00 - 14:00 (Enquiries only)
What if I'm not in when my order is delivered?

Orders placed with the Creative Store are shipped via trackable methods. A daytime shipping address is required and a personal signature may be needed upon delivery.

If you are not present during the time of delivery, a delivery notification note will be left at your address. Please get in touch with the courier through the contact numbers left on the note to collect your package or schedule for another delivery.

If the tracking information indicates that that package has been delivered while you were out, please check with your neighbors or family members. Packages are occasionally left with neighbors, a building manager, or are placed somewhere relatively safe such as your porch, or garage.

Is it possible to choose a specific time or day for my delivery?
Unfortunately, we are unable to support specific delivery timings at the moment.
Can you ship to more than one address in a single order?
One order can only be delivered to one address at the moment. We recommend splitting your purchase by placing separate orders if you need it to be delivered to multiple addresses. Please note that we are unable to waive your shipping costs for orders that fall below our free shipping threshold.