Customer Support

Our warranty policy commences from the order date and most products have a limited warranty period of 12 months. Please refer to the information provided in the product packaging for the exact warranty period applicable for your specific product.

For more technical support or troubleshooting information, visit our Creative Worldwide Support site.

• For purchases placed on the Creative Store, we require the order number and the email address that was used to place the order in for us to retrieve your order details.
• For products that were purchased offline, a proof of purchase (invoice, receipt or equivalent) must be presented to our Technical Support Advisors for verification of warranty coverage.

We're committed to providing customers with products and services of the highest quality.

Orders placed with the Creative Store are covered under the 30-day satisfaction guarantee (Not applicable to Creative SXFI CARRIER). If you find that the product you've purchased from us does not suit your needs, is defective, or is damaged in-transit, you have the option of returning it to us within 30 days of order for a refund or an exchange.

Products that are returned due to reasons that are unrelated to product defects will receive the refund amount equivalent to its product price as on the date the order was placed. We are unable to provide return mailing labels nor are we able to provide refunds for shipping costs.

Partial Refunds of Bundled Items:
If you would like to keep part of your purchased bundle, the retained product will be priced at the full selling price based on the period of original purchase. The final refund amount would be = Bundle Price - Standalone Selling Price of Retained Product.

Defective products that fall outside of the 30-day satisfaction guaranteed period may be returned for a repair or replacement.

We are unable to provide refunds for products purchased from our retailers. Please contact the retailer directly to enquire on your refund options.

If you would like to return us a working product, the following conditions must be met:

• Products must be returned within 30 days of the order date
• Products must be returned in mint, resaleable condition. Any visible signs of wear, scratches, or damage will void the return eligibility of the product.
• Products must be returned in its original packaging with the full package contents in place

The refund amount will only include the price you paid for the returned product. Shipping charges will not be refunded.

All return requests will require a Return Merchandise Authorization (RMA) number prior to returning the product. Returning a product without an RMA number may result in us not being able to identify your returned products, or may result in a longer processing lead time.

Please following the following steps to initiate your return process and obtain an RMA number:

• Returning a working product:
• Sign into your account and lodge a request to return your product. You will need your order number. Please note that this option is only available if your request is submitted within 30 days of your order.
• If you don't have an account with us, please contact us for assistance. We will require your order number, and the email address used for the order.
• Returning a defective product:
• Sign into your account and lodge a request to contact our advisors. The technical team will get in touch with you to run through troubleshooting steps to verify that your item is defective. After which, you will have the option of choosing between a product replacement, or a refund. Please note that the refund option is only available if your request is initiated within 30 days of your order.
• If you don't have an account with us, please contact us for assistance. We will require your order number, and the email address used for the order.

After contacting us, our Customer Service Team will guide you through the return process. While returning your product, please also take note of the following:

• We are not liable for products damaged during transit. Please wrap the product with adequate packaging to prevent this from happening.
• The RMA number must be clearly marked on the outside of the package.
• Proof of postage is not necessarily proof of delivery. We strongly recommend that you send your package through recorded delivery, registered post or courier, and maintain sufficient insurance to cover the value of the goods. Please note that the postage fees for the returns of non-defective products are not refundable.
• Please ensure that your returned item is shipped within 30 days of requesting for a return.

You can check the return progress by raising an enquiry with us. We will require your RMA number and email address in order to look up your RMA status.

You can request for a return postage refund for returns that are due to product defects. All other returns are not eligible for postage refunds.

You should expect to receive your refund within the subsequent 4 weeks after having shipped your package back to us. In many cases, you should receive your refund more quickly.

This lead time includes the transit time for us to receive your return in our warehouse (5 to 10 business days), the time it takes for us to process your return upon receiving your return (3 to 5 business days), and the time it takes for your bank to process the refund request (5 to 10 business days).

For all enquiries relating to your RMA request, please contact us for assistance.