Customer Support

The Creative Store accepts payments via MasterCard and Visa debit/credit cards.

We are continually evaluating new payment options so that you can enjoy a greater range of payment choices.

Prices advertised on the Creative Store are inclusive of sales tax.

Orders placed on the Creative Store are delivered from our hub in Singapore, and orders below a total value of $1,000 will not be liable for customs/import charges. Customers will be required to pay the customs fee for orders $1,000 and above.

If you would like to confirm if an order you're interested in placing is liable for customs/import charges, please contact us for assistance.

Prices advertised on the Creative Store are in the following currencies:

Payment will take place immediately after your order has been placed.

If you cancel your order before it was shipped, we will refund you through the payment mode which you had originally used. Please take note that your bank or card issuer may hold the order amount temporarily. For further enquiries on this, contact your bank or card issuer.

No, we do not. We partner with CyberSource (a Visa company) to process all online payments. When you click on “Make Payment”, you will be routed through a secure connection to CyberSource where you're required to enter your credit/debit card details. Upon completion of payment, you will then be routed back to the Creative Store website to complete the purchase.

We do not save any of your credit/debit card or bank details throughout the entire payment process.

We also use the latest SSL encryption technology, digital certificates and secure e-commerce servers and authentication tools to ensure your personal and order information are protected at all times.

All online payments are processed through our partner, CyberSource (a Visa company). They have a strict set of criteria in place to safeguard both customers and companies against fraudulent purchases.

When this message is displayed, your card has not been charged. You may click on the button “Try Again” while attempting the following recommendations to resolve the issue:

• Check that your credit/debit card has been activated and is still within its validity period.
• Ensure that your credit/debit card details have been entered correctly.
• Try again using another credit/debit card. We accept payments via MasterCard and Visa credit/debit cards.

If the above doesn't solve your issue, we recommend contacting your bank/card issuer to find out more from them. Banks and card issuers may block transactions if the order amount is higher than usual.

• All mandatory fields in your shipping/billing addresses need to be completed.
• Each address line should not exceed 30 characters in length with the inclusion of spaces.
• Telephone numbers should not exceed 15 characters in length. 
• Please ensure that you have entered a valid shipping address within Australia. We are unable to deliver to P.O. boxes, hotels, and motels. The billing address section is not restricted to a local address. You may use any address outside of the Australia as long as it adheres to the guidelines in length and format stated above.

Still can't seem to place your order? Please contact us for assistance.