Debit / Credit card transactions (including PayPal Debit / Credit card payments) are processed in Singapore. We charge in Australian dollars, but certain credit card issuing banks may consider it as an overseas transaction nonetheless, and impose an overseas transaction fee. If you're uncertain if your bank practises this, please check with your credit card issuing bank for details prior to purchase.
Prices advertised on the Creative Store are inclusive of sales tax.
Orders placed on the Creative Store are delivered locally and will not be liable for customs/import charges. If you are being charged for it, please contact us for assistance.
Prices advertised on the Creative Store are in the following currencies:
|Singapore||Singapore Dollars (SGD $)|
|Australia||Australian Dollars (AUD $)|
|Hong Kong||Hong Kong Dollars (HKD $)|
|Indonesia||Dollar (USD $)|
|Philippines||Dollar (USD $)|
|Thailand||Dollar (USD $)|
|Vietnam||Dollar (USD $)|
|Malaysia||Dollar (USD $)|
|Japan||Japanese Yen (JPY ¥)|
|Taiwan||New Taiwan Dollar (NT $)|
|United Kingdom||Pound Sterling (GBP £)|
|Austria, Belgium, Czech Republic, Denmark, Finland, Greece, Hungary, Ireland, Luxembourg, Malta, Netherlands, Norway, Portugal, Slovak Republic, Slovenia, Sweden, Switzerland||Euro (EUR €)|
|Poland||Polish złoty (PLN zł)|
|United States||Dollar (USD $)|
We will hold the order amount in your debit/credit card. This amount will only be charged when your order has been shipped.
If you cancel your order before it was shipped, we will refund you through the payment mode which you had originally used. Please take note that your bank or card issuer may hold the order amount temporarily. For further enquiries on this, contact your bank or card issuer.
No, we do not. We partner with CyberSource (a Visa company) to process all online payments. When you click on Make Payment, you will be routed through a secure connection to CyberSource where you're required to enter your credit/debit card details. Upon completion of payment, you will then be routed back to the Creative Store website to complete the purchase.
We do not save any of your credit/debit card or bank details throughout the entire payment process.
We also use the latest SSL encryption technology, digital certificates and secure e-commerce servers and authentication tools to ensure your personal and order information are protected at all times.
All online payments are processed through our partner, CyberSource (a Visa company). They have a strict set of criteria in place to safeguard both customers and companies against fraudulent purchases.
When this message is displayed, your card has not been charged. You may click on the button Try Again while attempting the following recommendations to resolve the issue:
If the above doesn't solve your issue, we recommend contacting your bank/card issuer to find out more from them. Banks and card issuers may block transactions if the order amount is higher than usual.
Still can't seem to place your order? Please contact us for assistance.