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Customer Support
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Mondays to Fridays (Excluding Public Holidays): 9AM - 5:30PM (SGT)
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Technical Support
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Payment
- What payment methods do you accept?
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Debit / Credit card transactions (including PayPal Debit / Credit card payments) are processed in Singapore. We charge in Australian dollars, but certain credit card issuing banks may consider it as an overseas transaction nonetheless, and impose an overseas transaction fee. If you're uncertain if your bank practises this, please check with your credit card issuing bank for details prior to purchase.
- Are there any additional transaction fees?
- Credit card transactions are processed in Singapore. We charge in Australian dollars, but certain credit card issuing banks may consider it as an overseas transaction nonetheless, and impose an overseas transaction fee. If you're uncertain if your bank practises this, please check with your credit card issuing bank for details prior to purchase.
- Are the prices inclusive of sales tax and customs/import charges?
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Prices advertised on the Creative Store are inclusive of sales tax.
Orders placed on the Creative Store are delivered locally and will not be liable for customs/import charges. If you are being charged for it, please contact us for assistance.
- What currency am I charged in?
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Prices advertised on the Creative Store are in the following currencies:
Countries Currency Singapore Singapore Dollars (SGD $) Australia Australian Dollars (AUD $) Hong Kong Hong Kong Dollars (HKD $) Indonesia Dollar (USD $) Philippines Dollar (USD $) Thailand Dollar (USD $) Vietnam Dollar (USD $) Malaysia Dollar (USD $) Japan Japanese Yen (JPY ¥) Taiwan New Taiwan Dollar (NT $) United Kingdom Pound Sterling (GBP £) Austria, Belgium, Czech Republic, Denmark, Finland, Greece, Hungary, Ireland, Luxembourg, Malta, Netherlands, Norway, Portugal, Slovak Republic, Slovenia, Sweden Euro (EUR €) Poland Polish złoty (PLN zł) United States Dollar (USD $) - When will I be charged for my order?
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We will hold the order amount in your debit/credit card. This amount will only be charged when your order has been shipped.
If you cancel your order before it was shipped, we will refund you through the payment mode which you had originally used. Please take note that your bank or card issuer may hold the order amount temporarily. For further enquiries on this, contact your bank or card issuer.
- Do you save my credit card details?
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No, we do not. We partner with CyberSource (a Visa company) to process all online payments. When you click on “Make Payment”, you will be routed through a secure connection to CyberSource where you're required to enter your credit/debit card details. Upon completion of payment, you will then be routed back to the Creative Store website to complete the purchase.
We do not save any of your credit/debit card or bank details throughout the entire payment process.
We also use the latest SSL encryption technology, digital certificates and secure e-commerce servers and authentication tools to ensure your personal and order information are protected at all times.
- My payment attempt results in a “Transaction Declined” error. What can I do?
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All online payments are processed through our partner, CyberSource (a Visa company). They have a strict set of criteria in place to safeguard both customers and companies against fraudulent purchases.
When this message is displayed, your card has not been charged. You may click on the button “Try Again” while attempting the following recommendations to resolve the issue:
Card-related Issues:- Check that your credit/debit card has been activated and is still within its validity period.
- Ensure that your credit/debit card details have been entered correctly.
- Try again using another credit/debit card. We accept payments via MasterCard and Visa credit/debit cards.
If the above doesn't solve your issue, we recommend contacting your bank/card issuer to find out more from them. Banks and card issuers may block transactions if the order amount is higher than usual.
Other Issues:- All mandatory fields in your shipping/billing addresses need to be completed.
- Each address line should not exceed 30 characters in length with the inclusion of spaces.
- Telephone numbers should not exceed 15 characters in length.
- Please ensure that you have entered a valid shipping address within Australia. We are unable to deliver to P.O. boxes, hotels, and motels.
- The billing address section is not restricted to a local address. You may use any address outside of the Australia as long as it adheres to the guidelines in length and format stated above.
Still can't seem to place your order? Please contact us for assistance.
