The Creative Store ships to the following countries via our regional websites:
Country | Language | Shipping Destination(s) |
United Kingdom | English | United Kingdom Excludes all overseas territories like Gibraltar, Saint Helena, Tristan da Cunhun, British Indian Ocean Territory, Anguilla, British Virgin Islands, Isle of Man, Jersey and their dependencies. |
Pan European | English | Austria, Belgium, Czech Republic, Denmark, Finland, Greece, Hungary, Ireland, Luxembourg, Malta, Netherlands, Norway, Portugal, Slovak Republic, Slovenia, Sweden, Switzerland Excludes all overseas territories like Greenland, Faroe Islands, Mount Athos, Sint Eustatius, and Madeira |
Germany | German | Germany Excludes all overseas territories like Büsingen am Hochrhein and Heligoland. |
France | French | France Excludes DOM, TOM, CTOM and New Caledonia. |
Italy | Italian | Italy Excludes all overseas territories like Livigno and Campione d'Italia. |
Spain | Spanish | Spain Excludes all overseas territories like Canary Islands, Ceuta, Melilla and Plazas de soberanía. |
Poland | Polish | Poland |
United States | English | Contiguous United States Excludes Alaska, Hawaii, United States territories like Puerto Rico, Guam, United States Virgin Islands, and Canada. |
Singapore | English | Singapore (Main island) |
Hong Kong | English | Hong Kong |
Indonesia | English | Indonesia |
Philippines | English | Philippines |
Thailand | English | Thailand |
Vietnam | English | Vietnam |
Malaysia | English | Malaysia |
Australia | English | Australia |
Japan | Japanese | Japan |
We are unable to deliver to P.O boxes, Packstations, hotels, motels, APO, DPO and FPO addresses. If your country is not listed above and you're unsure if we ship to where you live, please contact us for assistance prior to placing an order.
Please refer to the following table for our delivery options, estimated delivery timings, and corresponding charges:
Shipping Method | Shipping Lead Time | Shipping Charges | Free Shipping |
Creative Saver | 4 - 6 business days | First 0.5kg: $12.50 Every additional 0.5kg thereafter: $3.50 | Orders $99 and above |
We are unable to deliver to P.O. boxes, hotels and motels.
Please note that deliveries to the remote areas listed below will take an extra 2 working days.
Remote Area Postal Codes | |||||||
0800 | 2864-2871 | 3498 | 3799 | 4454-4455 | 5250-5256 | 6262 | 6630-6632 |
0810 | 2873-2880 | 3500-3501 | 3804-3810 | 4461-4462 | 5259-5273 | 6271 | 6635 |
0812 | 2890 | 3505-3507 | 3812-3814 | 4465 | 5275-5280 | 6275 | 6638-6640 |
0820 | 3063 | 3509 | 3815 | 4467 | 5290-5291 | 6280-6282 | 6642 |
0822 | 3091 | 3512 | 3816 | 4470-4472 | 5301-5304 | 6284-6286 | 6646 |
0828 | 3096-3097 | 3515-3518 | 3818 | 4474-4475 | 5306-5312 | 6288 | 6701 |
0830 | 3099 | 3520 | 3820-3822 | 4477-4482 | 5320-5322 | 6302 | 6705 |
0832 | 3115-3116 | 3521-3523 | 3823-3825 | 4486-4494 | 5330-5333 | 6304 | 6707 |
0835-0837 | 3139-3140 | 3525 | 3831 | 4496-4498 | 5340-5346 | 6306 | 6710-6716 |
0845-0847 | 3154 | 3527 | 3833 | 4507 | 5350 | 6308-6309 | 6718 |
0850 | 3158-3160 | 3529-3531 | 3835 | 4511-4512 | 5356-5357 | 6311-6313 | 6720-6725 |
0852-0854 | 3230-3232 | 3533 | 3840 | 4514-4515 | 5360 | 6315-6318 | 6728 |
0860-0862 | 3233 | 3537 | 3842 | 4517-4518 | 5371-5374 | 6320-6324 | 6731 |
0870 | 3235 | 3540 | 3844 | 4520-4521 | 5381 | 6326-6328 | 6733 |
0872 | 3236-3239 | 3542 | 3847 | 4550 | 5400-5401 | 6330 | 6740 |
0880 | 3240-3241 | 3544 | 3850-3852 | 4552-4555 | 5410-5422 | 6333 | 6743 |
0885-0886 | 3242-3243 | 3546 | 3854 | 4559 | 5431-5434 | 6335-6338 | 6751-6754 |
0909 | 3249-3251 | 3549 | 3856-3860 | 4562-4563 | 5440 | 6341 | 6758 |
2327-2329 | 3254 | 3557-3559 | 3862 | 4568-4569 | 5451-5455 | 6343 | 6760-6762 |
2331 | 3260 | 3561-3568 | 3864-3865 | 4570 | 5460-5462 | 6346 | 6765 |
2333-2347 | 3264-3274 | 3570-3573 | 3869-3871 | 4571 | 5464 | 6348 | 6770 |
2350-2360 | 3276-3282 | 3575-3576 | 3873-3875 | 4574 | 5470-5473 | 6350-6353 | 7000-7001 |
2365 | 3284 | 3578-3581 | 3878 | 4580-4581 | 5480-5483 | 6355-6359 | 7004-7005 |
2369-2372 | 3286-3287 | 3583-3586 | 3880 | 4600-4601 | 5485 | 6361 | 7007-7012 |
2379-2382 | 3289 | 3588-3591 | 3882 | 4605-4606 | 5490-5491 | 6363 | 7015-7027 |
2385-2388 | 3292-3294 | 3594-3597 | 3885-3893 | 4608 | 5493 | 6365 | 7030 |
2390 | 3300-3305 | 3599 | 3895-3896 | 4610-4615 | 5495 | 6367-6370 | 7050 |
2394-2411 | 3309-3312 | 3607-3608 | 3898 | 4620-4621 | 5501-5502 | 6372-6373 | 7052-7055 |
2415 | 3314-3315 | 3610 | 3900 | 4625-4627 | 5510 | 6375-6377 | 7109 |
2420-2431 | 3317-3319 | 3612 | 3902-3904 | 4630 | 5520-5523 | 6380 | 7112-7113 |
2439-2441 | 3321-3322 | 3614 | 3909 | 4650 | 5540 | 6383-6386 | 7116-7117 |
2443-2450 | 3323-3325 | 3616-3618 | 3910-3913 | 4655 | 5550 | 6390 | 7119-7120 |
2452-2456 | 3328-3334 | 3620-3624 | 3915-3916 | 4659-4660 | 5552 | 6392-6398 | 7139-7140 |
2460 | 3341 | 3629-3630 | 3918-3920 | 4662 | 5554-5556 | 6401 | 7150 |
2462-2466 | 3351 | 3631 | 3921 | 4670-4671 | 5558 | 6403 | 7155 |
2470-2484 | 3352 | 3633-3641 | 3922-3923 | 4673-4674 | 5560 | 6405 | 7162-7163 |
2489 | 3357 | 3644 | 3925-3931 | 4676-4678 | 5570-5572 | 6407 | 7170-7180 |
2490 | 3360-3361 | 3646-3647 | 3933-3934 | 4680 | 5575-5577 | 6409-6415 | 7182-7187 |
2563 | 3363-3364 | 3649 | 3936-3946 | 4694-4695 | 5580-5583 | 6417-6448 | 7190 |
2571-2574 | 3370 | 3658-3660 | 3950 | 4697 | 5600-5609 | 6450 | 7210-7216 |
2580-2588 | 3371 | 3662-3665 | 3951 | 4699-4707 | 5630-5633 | 6460-6468 | 7248-7250 |
2590 | 3373 | 3666 | 3953-3954 | 4709 | 5640-5642 | 6470 | 7252-7265 |
2594 | 3375 | 3669-3670 | 3956-3960 | 4714-4722 | 5650-5655 | 6472-6473 | 7267-7268 |
2621-2628 | 3377-3381 | 3672-3673 | 3962 | 4724-4727 | 5660-5661 | 6475-6477 | 7270 |
2630-2632 | 3384-3385 | 3675 | 3964-3967 | 4730-4733 | 5670-5671 | 6479-6480 | 7275-7277 |
2640-2653 | 3387-3388 | 3677-3678 | 3975-3981 | 4735-4746 | 5680 | 6484-6485 | 7290-7292 |
2655-2656 | 3390-3393 | 3682-3683 | 3984 | 4750-4751 | 5690 | 6487-6490 | 7300-7307 |
2658-2660 | 3395-3396 | 3685 | 3987-3988 | 4753-4754 | 5700 | 6501-6507 | 7310 |
2663 | 3399-3402 | 3687-3688 | 3989 | 4756-4757 | 5710 | 6509-6519 | 7315-7316 |
2665-2666 | 3407 | 3690-3691 | 3990-3992 | 4798-4825 | 5720 | 6521-6522 | 7320-7322 |
2668-2669 | 3409 | 3694-3695 | 3995 | 4828-4830 | 5722-5725 | 6525 | 7325 |
2671-2672 | 3412-3415 | 3697-3701 | 3996 | 4849-4850 | 5730-5734 | 6528 | 7330-7331 |
2675 | 3418-3420 | 3704-3705 | 4025 | 4852 | 6031 | 6530 | 7466-7470 |
2680-2681 | 3422-3424 | 3707-3709 | 4183-4184 | 4854-4861 | 6032-6037 | 6532 | |
2700-2703 | 3428 | 3711-3715 | 4270-4272 | 4865 | 6041-6044 | 6535-6537 | |
2705-2707 | 3430-3435 | 3717-3720 | 4275 | 4871 | 6067-6068 | 6556 | |
2710-2717 | 3438 | 3722-3723 | 4280 | 4872-4876 | 6070 | 6558 | |
2720-2722 | 3441 | 3725-3728 | 4285 | 4877 | 6071-6074 | 6560 | |
2725-2727 | 3447-3448 | 3730 | 4287 | 4880 | 6081-6082 | 6562 | |
2729-2739 | 3451 | 3732-3733 | 4303-4307 | 4882-4883 | 6084 | 6564 | |
2752-2758 | 3458 | 3735 | 4309-4313 | 4885-4886 | 6121-6125 | 6566-6569 | |
2773-2780 | 3460-3463 | 3737-3741 | 4340-4344 | 4890-4891 | 6207 | 6571-6572 | |
2782-2784 | 3464-3465 | 3744 | 4346-4347 | 5120 | 6213-6215 | 6574-6575 | |
2785-2787 | 3467-3469 | 3746-3747 | 4350 | 5131-5134 | 6218 | 6603 | |
2790-2795 | 3472 | 3749 | 4352 | 5136-5142 | 6220-6221 | 6605-6606 | |
2797-2800 | 3475 | 3750-3767 | 4354-4362 | 5144 | 6223-6230 | 6608-6609 | |
2803-2810 | 3478 | 3770 | 4370-4378 | 5151-5157 | 6232-6233 | 6612-6614 | |
2820-2821 | 3480 | 3775 | 4380-4385 | 5170-5174 | 6236-6237 | 6616 | |
2823-2825 | 3482-3483 | 3777-3779 | 4387-4388 | 5201-5204 | 6239-6240 | 6618 | |
2827-2836 | 3485 | 3781-3783 | 4390 | 5210-5214 | 6243-6244 | 6620 | |
2839-2840 | 3487-3491 | 3785-3789 | 4400-4407 | 5220-5223 | 6251-6256 | 6623 | |
2842-2850 | 3494 | 3791-3793 | 4410-4413 | 5231-5238 | 6258 | 6625 | |
2852 | 3496 | 3795-3797 | 4415-4428 | 5240-5245 | 6260 | 6627-6628 |
When your order leaves our facilities and is with our delivery agent(s), a shipping confirmation email will be sent to you. This email will contain information such as the courier, tracking link, and estimated delivery date(s).
Your mail provider may filter such email correspondences to a separate folder, or have it moved to the Spam folder by default. If you do not receive your shipping confirmation by the estimated delivery date, please contact us for assistance.
Once your order has been picked up by our delivery agent(s), Fedex, we are unable to make any changes on your behalf. Please contact Fedex directly via the following number to arrange for a delivery reschedule or to update the delivery address.
Customer Service Number | Operating Hours |
(+ 61) 132610 | Monday - Friday: 08:00 - 22:00 Saturday: 08:00 - 16:00 Sunday: Closed Public Holidays other than Saturday and Sunday: 08:00 - 14:00 (Enquiries only) |
Orders placed with the Creative Store are shipped via trackable methods. A daytime shipping address is required and a personal signature may be needed upon delivery.
If you are not present during the time of delivery, a delivery notification note will be left at your address. Please get in touch with the courier through the contact numbers left on the note to collect your package or schedule for another delivery.
If the tracking information indicates that that package has been delivered while you were out, please check with your neighbors or family members. Packages are occasionally left with neighbors, a building manager, or are placed somewhere relatively safe such as your porch, or garage.