Customer Support

The Creative Store ships to the following countries via our regional websites:

We are unable to deliver to P.O boxes, Packstations, hotels, motels, APO, DPO and FPO addresses. If your country is not listed above and you're unsure if we ship to where you live, please contact us for assistance prior to placing an order.

Please refer to the following table for our delivery options, estimated delivery timings, and corresponding charges:

*In view of the current COVID-19 situation, we have extended the shipping lead time by 3 business days.

We are unable to deliver to P.O. boxes, hotels and motels.

A $10 surcharge will apply to shipments collected from or delivered to remote areas listed as below, regardless of your order amount. Please note that deliveries to these remote areas will take an extra 2 working days.

When your order leaves our facilities and is with our delivery agent(s), a shipping confirmation email will be sent to you. This email will contain information such as the courier, tracking link, and estimated delivery date(s).

Your mail provider may filter such email correspondences to a separate folder, or have it moved to the Spam folder by default. If you do not receive your shipping confirmation by the estimated delivery date, please contact us for assistance.

Once your order has been picked up by our delivery agent(s), Fedex, we are unable to make any changes on your behalf. Please contact Fedex directly via the following number to arrange for a delivery reschedule or to update the delivery address.

Orders placed with the Creative Store are shipped via trackable methods. A daytime shipping address is required and a personal signature may be needed upon delivery.

If you are not present during the time of delivery, a delivery notification note will be left at your address. Please get in touch with the courier through the contact numbers left on the note to collect your package or schedule for another delivery.

If the tracking information indicates that that package has been delivered while you were out, please check with your neighbors or family members. Packages are occasionally left with neighbors, a building manager, or are placed somewhere relatively safe such as your porch, or garage.