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Technical Support
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Delivery
- Where do you ship to?
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The Creative Store ships to the following countries via our regional websites:
Country Language Shipping Destination(s) United Kingdom English United Kingdom
Excludes all overseas territories like Gibraltar, Saint Helena, Tristan da Cunhun, British Indian Ocean Territory, Anguilla, British Virgin Islands, Isle of Man, Jersey and their dependencies.
Pan European English Austria, Belgium, Czech Republic, Estonia, Hungary, Ireland, Luxembourg, Malta, Netherlands, Portugal, Slovak Republic, Slovenia, Switzerland
Excludes all overseas territories like Mount Athos, Sint Eustatius, and Madeira.
Nordic English Denmark, Finland, Norway, Sweden
Excludes all overseas territories like Greenland and Faroe Islands
Germany German Germany
Excludes all overseas territories like Büsingen am Hochrhein and Heligoland.
France French France
Excludes DOM, TOM, CTOM and New Caledonia.
Italy Italian Italy
Excludes all overseas territories like Livigno and Campione d'Italia.
Spain Spanish Spain
Excludes all overseas territories like Canary Islands, Ceuta, Melilla and Plazas de soberanía.
Poland Polish Poland
Greece English Greece
United States English Contiguous United States
Excludes Alaska, Hawaii, United States territories like Puerto Rico, Guam, United States Virgin Islands, and Canada.
Singapore English Singapore (Main island)
Hong Kong English Hong Kong
Indonesia English Indonesia
Philippines English Philippines
Thailand English Thailand
Vietnam English Vietnam
Malaysia English Malaysia
Australia English Australia Japan Japanese Japan We are unable to deliver to P.O boxes, Packstations, hotels, motels, APO, DPO and FPO addresses. If your country is not listed above and you're unsure if we ship to where you live, please contact us for assistance prior to placing an order.
- What are the shipping methods available and how do I qualify for free shipping?
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Please refer to the following table for our delivery options, estimated delivery timings, and corresponding charges:
Shipping Method Address Type Shipping Lead Time Shipping Charges Free Shipping Creative Saver Normal Addresses 2 - 9 business days* $6 Orders $59 and above Remote Addresses 5 - 12 business days* $6 Orders $59 and above *In view of the current COVID-19 situation, we have extended the shipping lead time by 2 business days.
- What are the remote areas, surcharge fees, and places that you don't deliver to?
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We are unable to deliver to P.O. boxes, hotels and motels.
Please expect a longer lead time for deliveries to these remote areas.
Remote Area Postal Codes 0822 4874-4876 0835-0879 4889-4899 0880-0881 7255-7257 0882-0999 6215-6699 4871 6700-6770 - How do I track the delivery of my order?
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When your order leaves our facilities and is with our delivery agent(s), a shipping confirmation email will be sent to you. This email will contain information such as the courier, tracking link, and estimated delivery date(s).
Your mail provider may filter such email correspondences to a separate folder, or have it moved to the Spam folder by default. If you do not receive your shipping confirmation by the estimated delivery date, please contact us for assistance.
- I would like to reschedule my delivery, or change the delivery address.
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You may change the delivery address to your order as long as it has not been processed by our fulfilment hub. Due to the time sensitiveness of this request, the best way to ensure your order is rectified in time is to self-cancel your order and place a brand new order again.
Once your order has been processed, we are unable to make any changes on your behalf. We recommend that you contact the delivery agent(s) listed in the shipping notification email directly to request your changes.
Courier Customer Service Number Operating Hours Website Fedex (+ 61) 132610 Monday - Friday: 08:00 - 22:00
Saturday: 08:00 - 16:00
Sunday: Closed
Public Holidays other than Saturday and Sunday: 08:00 - 14:00 (Enquiries only)Australia Post In Australia:
13 POST (13 7678)
From overseas:
+61 3 8847 9045Monday - Friday: - In Australia: 08:00 - 18:00 (AEST)
- From overseas: 07:00 - 18:00 (AEST)
https://auspost.com.au/help-and-support Aramax https://www.aramex.com.au/contact-us/aramex-depot/ - What if I'm not in when my order is delivered?
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Orders placed with the Creative Store are shipped via trackable methods. A daytime shipping address is required and a personal signature may be needed upon delivery.
If you are not present during the time of delivery, a delivery notification note will be left at your address. Please get in touch with the courier through the contact numbers left on the note to collect your package or schedule for another delivery.
If the tracking information indicates that that package has been delivered while you were out, please check with your neighbors or family members. Packages are occasionally left with neighbors, a building manager, or are placed somewhere relatively safe such as your porch, or garage.
- Is it possible to choose a specific time or day for my delivery?
- Unfortunately, we are unable to support specific delivery timings at the moment.
- Can you ship to more than one address in a single order?
- One order can only be delivered to one address at the moment. We recommend splitting your purchase by placing separate orders if you need it to be delivered to multiple addresses. Please note that we are unable to waive your shipping costs for orders that fall below our free shipping threshold.
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