WE USE COOKIES

Here’s an overview of the cookies we use.

Customer Support

Contact Us

Live Chat

Mondays to Fridays (Excluding Public Holidays): 9AM - 5:30PM (CST)

Email Us

Drop us an email and our representatives will get back to you.

Technical Support

Visit the Worldwide Support Site for access to our troubleshooting articles and product tips.

Delivery

Where do you ship to?

The Creative Store ships to the following countries via our regional websites:

CountryLanguageShipping Destination(s)
United KingdomEnglish

United Kingdom

Excludes all overseas territories like Gibraltar, Saint Helena, Tristan da Cunhun, British Indian Ocean Territory, Anguilla, British Virgin Islands, Isle of Man, Jersey and their dependencies.

Pan EuropeanEnglish

Austria, Belgium, Czech Republic, Estonia, Hungary, Ireland, Luxembourg, Malta, Netherlands, Portugal, Slovak Republic, Slovenia, Switzerland

Excludes all overseas territories like Mount Athos, Sint Eustatius, and Madeira.

NordicEnglish

Denmark, Finland, Norway, Sweden

Excludes all overseas territories like Greenland and Faroe Islands

GermanyGerman

Germany

Excludes all overseas territories like Büsingen am Hochrhein and Heligoland.

FranceFrench

France

Excludes DOM, TOM, CTOM and New Caledonia.

ItalyItalian

Italy

Excludes all overseas territories like Livigno and Campione d'Italia.

SpainSpanish

Spain

Excludes all overseas territories like Canary Islands, Ceuta, Melilla and Plazas de soberanía.

PolandPolish

Poland

GreeceEnglish

Greece

United StatesEnglish

Contiguous United States

Excludes Alaska, Hawaii, United States territories like Puerto Rico, Guam, United States Virgin Islands, and Canada.

SingaporeEnglish

Singapore (Main island)

Excludes the following restricted areas.

Hong KongEnglish

Hong Kong

Excludes the following restricted areas.

IndonesiaEnglish

Indonesia

PhilippinesEnglish

Philippines

ThailandEnglish

Thailand

VietnamEnglish

Vietnam

MalaysiaEnglish

Malaysia

AustraliaEnglishAustralia
JapanJapaneseJapan

We are unable to deliver to P.O boxes, Packstations, hotels, motels, APO, DPO and FPO addresses. If your country is not listed above and you're unsure if we ship to where you live, please contact us for assistance prior to placing an order.

What are the shipping methods available and how do I qualify for free shipping?

Please refer to the following table for our delivery options, estimated delivery timings, and corresponding charges:

Shipping MethodAddress TypeShipping Lead TimeShipping ChargesFree Shipping
Creative SaverNormal Addresses2 - 9 business days*$6Orders $59 and above
Remote Addresses5 - 12 business days*$6Orders $59 and above

*In view of the current COVID-19 situation, we have extended the shipping lead time by 2 business days.

What are the remote areas, surcharge fees, and places that you don't deliver to?

We are unable to deliver to P.O. boxes, hotels and motels.

Please expect a longer lead time for deliveries to these remote areas.

Remote Area Postal Codes
08224874-4876
0835-08794889-4899
0880-08817255-7257
0882-09996215-6699
48716700-6770
How do I track the delivery of my order?

When your order leaves our facilities and is with our delivery agent(s), a shipping confirmation email will be sent to you. This email will contain information such as the courier, tracking link, and estimated delivery date(s).

Your mail provider may filter such email correspondences to a separate folder, or have it moved to the Spam folder by default. If you do not receive your shipping confirmation by the estimated delivery date, please contact us for assistance.

I would like to reschedule my delivery, or change the delivery address.

You may change the delivery address to your order as long as it has not been processed by our fulfilment hub. Due to the time sensitiveness of this request, the best way to ensure your order is rectified in time is to self-cancel your order and place a brand new order again.

Once your order has been processed, we are unable to make any changes on your behalf. We recommend that you contact the delivery agent(s) listed in the shipping notification email directly to request your changes.

CourierCustomer Service NumberOperating HoursWebsite
Fedex(+ 61) 132610Monday - Friday: 08:00 - 22:00
Saturday: 08:00 - 16:00
Sunday: Closed
Public Holidays other than Saturday and Sunday: 08:00 - 14:00 (Enquiries only)
 
Australia PostIn Australia:
13 POST (13 7678)

From overseas:
+61 3 8847 9045
Monday - Friday:
  • In Australia: 08:00 - 18:00 (AEST)
  • From overseas: 07:00 - 18:00 (AEST)
Weekends/Public Holidays: Closed
https://auspost.com.au/help-and-support
Aramax  https://www.aramex.com.au/contact-us/aramex-depot/
What if I'm not in when my order is delivered?

Orders placed with the Creative Store are shipped via trackable methods. A daytime shipping address is required and a personal signature may be needed upon delivery.

If you are not present during the time of delivery, a delivery notification note will be left at your address. Please get in touch with the courier through the contact numbers left on the note to collect your package or schedule for another delivery.

If the tracking information indicates that that package has been delivered while you were out, please check with your neighbors or family members. Packages are occasionally left with neighbors, a building manager, or are placed somewhere relatively safe such as your porch, or garage.

Is it possible to choose a specific time or day for my delivery?
Unfortunately, we are unable to support specific delivery timings at the moment.
Can you ship to more than one address in a single order?
One order can only be delivered to one address at the moment. We recommend splitting your purchase by placing separate orders if you need it to be delivered to multiple addresses. Please note that we are unable to waive your shipping costs for orders that fall below our free shipping threshold.