Customer Support
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Mondays to Fridays (Excluding Public Holidays): 9AM - 5:30PM (CST)
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Technical Support
Visit the Worldwide Support Site for access to our troubleshooting articles and product tips.
Delivery
- Where do you ship to?
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The Creative Store ships to the following countries via our regional websites:
Country Language Shipping Destination(s) United Kingdom English United Kingdom
Excludes all overseas territories like Gibraltar, Saint Helena, Tristan da Cunhun, British Indian Ocean Territory, Anguilla, British Virgin Islands, Isle of Man, Jersey and their dependencies.
Pan European English Austria, Belgium, Czech Republic, Denmark, Finland, Greece, Hungary, Ireland, Luxembourg, Malta, Netherlands, Norway, Portugal, Slovak Republic, Slovenia, Sweden, Switzerland
Excludes all overseas territories like Greenland, Faroe Islands, Mount Athos, Sint Eustatius, and Madeira
Germany German Germany
Excludes all overseas territories like Büsingen am Hochrhein and Heligoland.
France French France
Excludes DOM, TOM, CTOM and New Caledonia.
Italy Italian Italy
Excludes all overseas territories like Livigno and Campione d'Italia.
Spain Spanish Spain
Excludes all overseas territories like Canary Islands, Ceuta, Melilla and Plazas de soberanía.
Poland Polish Poland
United States English Contiguous United States
Excludes Alaska, Hawaii, United States territories like Puerto Rico, Guam, United States Virgin Islands, and Canada.
Singapore English Singapore (Main island)
Hong Kong English Hong Kong
Indonesia English Indonesia
Philippines English Philippines
Thailand English Thailand
Vietnam English Vietnam
Malaysia English Malaysia
Australia English Australia Japan Japanese Japan Please note that with the exception of United States, we are unable to deliver to P.O boxes, Packstations, hotels and motels. If your country is not listed above and you're unsure if we ship to where you live, please contact us for assistance prior to placing an order.
- What are the shipping methods available and how do I qualify for free shipping?
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Please refer to the following table for our different delivery options, estimated delivery timings, and corresponding charges:
Shipping Method Shipping Lead Time Shipping Charges Free Shipping Creative Saver Within 9 business days First 0.5kg: $12.50
Every additional 0.5kg thereafter: $3.50Orders $199 and above - What are the places that you don't deliver to?
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We are unable to deliver to P.O. boxes, hotels and motels.
- How do I track the delivery of my order?
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When your order leaves our facilities and is with our delivery agent(s), a shipping confirmation email will be sent to you. This email will contain information such as the courier, tracking link, and estimated delivery date(s).
Your mail provider may filter such email correspondences to a separate folder, or have it moved to the Spam folder by default. If you do not receive your shipping confirmation by the estimated delivery date, please contact us for assistance.
- I would like to reschedule my delivery, or change the delivery address.
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Once your order has been picked up by our delivery agent(s), Fedex, we are unable to make any changes on your behalf. Please contact Fedex directly via the following number to arrange for a delivery reschedule or to update the delivery address.
Customer Service Number Operating Hours +61132610 Monday - Friday: 08:00 - 22:00
Saturday: 08:00 - 16:00
Sunday: Closed
Public Holidays other than Saturday and Sunday: 08:00 - 14:00 (Enquiries only) - What if I'm not in when my order is delivered?
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If you are not present during the time of delivery, a delivery notification will be deposited at your address. Please follow the instructions on the notification slip to collect your package.
- Is it possible to choose a specific time or day for my delivery?
- Unfortunately, we are unable to support specific delivery timings at the moment.
- Can you ship to more than one address in a single order?
- One order can only be delivered to one address at the moment. We recommend splitting your purchase by placing separate orders if you need it to be delivered to multiple addresses. Please note that we are unable to waive your shipping costs for orders that fall below our free shipping threshold.
