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Delivery
- Where do you ship to?
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The Creative Store ships to the following countries via our regional websites:
Country Language Shipping Destination(s) United Kingdom English United Kingdom
Excludes all overseas territories like Gibraltar, Saint Helena, Tristan da Cunhun, British Indian Ocean Territory, Anguilla, British Virgin Islands, Isle of Man, Jersey and their dependencies.
Pan European English Austria, Belgium, Czech Republic, Greece, Hungary, Ireland, Luxembourg, Malta, Netherlands, Portugal, Slovak Republic, Slovenia, Switzerland
Excludes all overseas territories like Mount Athos, Sint Eustatius, and Madeira.
Nordic English Denmark, Finland, Norway, Sweden
Excludes all overseas territories like Greenland and Faroe Islands
Germany German Germany
Excludes all overseas territories like Büsingen am Hochrhein and Heligoland.
France French France
Excludes DOM, TOM, CTOM and New Caledonia.
Italy Italian Italy
Excludes all overseas territories like Livigno and Campione d'Italia.
Spain Spanish Spain
Excludes all overseas territories like Canary Islands, Ceuta, Melilla and Plazas de soberanía.
Poland Polish Poland
United States English Contiguous United States
Excludes Alaska, Hawaii, United States territories like Puerto Rico, Guam, United States Virgin Islands, and Canada.
Singapore English Singapore (Main island)
Hong Kong English Hong Kong
Indonesia English Indonesia
Philippines English Philippines
Thailand English Thailand
Vietnam English Vietnam
Malaysia English Malaysia
Australia English Australia Japan Japanese Japan We are unable to deliver to P.O boxes, Packstations, hotels, motels, APO, DPO and FPO addresses. If your country is not listed above and you're unsure if we ship to where you live, please contact us for assistance prior to placing an order.
- What are the shipping methods available and how do I qualify for free shipping?
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Please refer to the following table for our delivery options, estimated delivery timings, and corresponding charges:
Shipping Method Address Type Shipping Lead Time Shipping Charges Free Shipping Creative Saver Normal Addresses 4 - 10 business days* First 0.5kg: $12.50
Every additional 0.5kg thereafter: $3.50Orders $99 and above Remote Addresses 6 - 12 business days* First 0.5kg: $22.50
Every additional 0.5kg thereafter: $3.50
Orders $99 and above: $10 (regardless of weight)- *In view of the current COVID-19 situation, we have extended the shipping lead time by 3 business days.
- What are the remote areas, surcharge fees, and places that you don't deliver to?
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We are unable to deliver to P.O. boxes, hotels and motels.
A $10 surcharge will apply to shipments collected from or delivered to remote areas listed as below, regardless of your order amount. Please note that deliveries to these remote areas will take an extra 2 working days.
Remote Area Postal Codes 0800 2864-2871 3498 3799 4454-4455 5250-5256 6262 6630-6632 0810 2873-2880 3500-3501 3804-3810 4461-4462 5259-5273 6271 6635 0812 2890 3505-3507 3812-3814 4465 5275-5280 6275 6638-6640 0820 3063 3509 3815 4467 5290-5291 6280-6282 6642 0822 3091 3512 3816 4470-4472 5301-5304 6284-6286 6646 0828 3096-3097 3515-3518 3818 4474-4475 5306-5312 6288 6701 0830 3099 3520 3820-3822 4477-4482 5320-5322 6302 6705 0832 3115-3116 3521-3523 3823-3825 4486-4494 5330-5333 6304 6707 0835-0837 3139-3140 3525 3831 4496-4498 5340-5346 6306 6710-6716 0845-0847 3154 3527 3833 4507 5350 6308-6309 6718 0850 3158-3160 3529-3531 3835 4511-4512 5356-5357 6311-6313 6720-6725 0852-0854 3230-3232 3533 3840 4514-4515 5360 6315-6318 6728 0860-0862 3233 3537 3842 4517-4518 5371-5374 6320-6324 6731 0870 3235 3540 3844 4520-4521 5381 6326-6328 6733 0872 3236-3239 3542 3847 4550 5400-5401 6330 6740 0880 3240-3241 3544 3850-3852 4552-4555 5410-5422 6333 6743 0885-0886 3242-3243 3546 3854 4559 5431-5434 6335-6338 6751-6754 0909 3249-3251 3549 3856-3860 4562-4563 5440 6341 6758 2327-2329 3254 3557-3559 3862 4568-4569 5451-5455 6343 6760-6762 2331 3260 3561-3568 3864-3865 4570 5460-5462 6346 6765 2333-2347 3264-3274 3570-3573 3869-3871 4571 5464 6348 6770 2350-2360 3276-3282 3575-3576 3873-3875 4574 5470-5473 6350-6353 7000-7001 2365 3284 3578-3581 3878 4580-4581 5480-5483 6355-6359 7004-7005 2369-2372 3286-3287 3583-3586 3880 4600-4601 5485 6361 7007-7012 2379-2382 3289 3588-3591 3882 4605-4606 5490-5491 6363 7015-7027 2385-2388 3292-3294 3594-3597 3885-3893 4608 5493 6365 7030 2390 3300-3305 3599 3895-3896 4610-4615 5495 6367-6370 7050 2394-2411 3309-3312 3607-3608 3898 4620-4621 5501-5502 6372-6373 7052-7055 2415 3314-3315 3610 3900 4625-4627 5510 6375-6377 7109 2420-2431 3317-3319 3612 3902-3904 4630 5520-5523 6380 7112-7113 2439-2441 3321-3322 3614 3909 4650 5540 6383-6386 7116-7117 2443-2450 3323-3325 3616-3618 3910-3913 4655 5550 6390 7119-7120 2452-2456 3328-3334 3620-3624 3915-3916 4659-4660 5552 6392-6398 7139-7140 2460 3341 3629-3630 3918-3920 4662 5554-5556 6401 7150 2462-2466 3351 3631 3921 4670-4671 5558 6403 7155 2470-2484 3352 3633-3641 3922-3923 4673-4674 5560 6405 7162-7163 2489 3357 3644 3925-3931 4676-4678 5570-5572 6407 7170-7180 2490 3360-3361 3646-3647 3933-3934 4680 5575-5577 6409-6415 7182-7187 2563 3363-3364 3649 3936-3946 4694-4695 5580-5583 6417-6448 7190 2571-2574 3370 3658-3660 3950 4697 5600-5609 6450 7210-7216 2580-2588 3371 3662-3665 3951 4699-4707 5630-5633 6460-6468 7248-7250 2590 3373 3666 3953-3954 4709 5640-5642 6470 7252-7265 2594 3375 3669-3670 3956-3960 4714-4722 5650-5655 6472-6473 7267-7268 2621-2628 3377-3381 3672-3673 3962 4724-4727 5660-5661 6475-6477 7270 2630-2632 3384-3385 3675 3964-3967 4730-4733 5670-5671 6479-6480 7275-7277 2640-2653 3387-3388 3677-3678 3975-3981 4735-4746 5680 6484-6485 7290-7292 2655-2656 3390-3393 3682-3683 3984 4750-4751 5690 6487-6490 7300-7307 2658-2660 3395-3396 3685 3987-3988 4753-4754 5700 6501-6507 7310 2663 3399-3402 3687-3688 3989 4756-4757 5710 6509-6519 7315-7316 2665-2666 3407 3690-3691 3990-3992 4798-4825 5720 6521-6522 7320-7322 2668-2669 3409 3694-3695 3995 4828-4830 5722-5725 6525 7325 2671-2672 3412-3415 3697-3701 3996 4849-4850 5730-5734 6528 7330-7331 2675 3418-3420 3704-3705 4025 4852 6031 6530 7466-7470 2680-2681 3422-3424 3707-3709 4183-4184 4854-4861 6032-6037 6532 2700-2703 3428 3711-3715 4270-4272 4865 6041-6044 6535-6537 2705-2707 3430-3435 3717-3720 4275 4871 6067-6068 6556 2710-2717 3438 3722-3723 4280 4872-4876 6070 6558 2720-2722 3441 3725-3728 4285 4877 6071-6074 6560 2725-2727 3447-3448 3730 4287 4880 6081-6082 6562 2729-2739 3451 3732-3733 4303-4307 4882-4883 6084 6564 2752-2758 3458 3735 4309-4313 4885-4886 6121-6125 6566-6569 2773-2780 3460-3463 3737-3741 4340-4344 4890-4891 6207 6571-6572 2782-2784 3464-3465 3744 4346-4347 5120 6213-6215 6574-6575 2785-2787 3467-3469 3746-3747 4350 5131-5134 6218 6603 2790-2795 3472 3749 4352 5136-5142 6220-6221 6605-6606 2797-2800 3475 3750-3767 4354-4362 5144 6223-6230 6608-6609 2803-2810 3478 3770 4370-4378 5151-5157 6232-6233 6612-6614 2820-2821 3480 3775 4380-4385 5170-5174 6236-6237 6616 2823-2825 3482-3483 3777-3779 4387-4388 5201-5204 6239-6240 6618 2827-2836 3485 3781-3783 4390 5210-5214 6243-6244 6620 2839-2840 3487-3491 3785-3789 4400-4407 5220-5223 6251-6256 6623 2842-2850 3494 3791-3793 4410-4413 5231-5238 6258 6625 2852 3496 3795-3797 4415-4428 5240-5245 6260 6627-6628 - How do I track the delivery of my order?
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When your order leaves our facilities and is with our delivery agent(s), a shipping confirmation email will be sent to you. This email will contain information such as the courier, tracking link, and estimated delivery date(s).
Your mail provider may filter such email correspondences to a separate folder, or have it moved to the Spam folder by default. If you do not receive your shipping confirmation by the estimated delivery date, please contact us for assistance.
- I would like to reschedule my delivery, or change the delivery address.
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Once your order has been picked up by our delivery agent(s), Fedex, we are unable to make any changes on your behalf. Please contact Fedex directly via the following number to arrange for a delivery reschedule or to update the delivery address.
Customer Service Number Operating Hours (+ 61) 132610 Monday - Friday: 08:00 - 22:00
Saturday: 08:00 - 16:00
Sunday: Closed
Public Holidays other than Saturday and Sunday: 08:00 - 14:00 (Enquiries only) - What if I'm not in when my order is delivered?
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Orders placed with the Creative Store are shipped via trackable methods. A daytime shipping address is required and a personal signature may be needed upon delivery.
If you are not present during the time of delivery, a delivery notification note will be left at your address. Please get in touch with the courier through the contact numbers left on the note to collect your package or schedule for another delivery.
If the tracking information indicates that that package has been delivered while you were out, please check with your neighbors or family members. Packages are occasionally left with neighbors, a building manager, or are placed somewhere relatively safe such as your porch, or garage.
- Is it possible to choose a specific time or day for my delivery?
- Unfortunately, we are unable to support specific delivery timings at the moment.
- Can you ship to more than one address in a single order?
- One order can only be delivered to one address at the moment. We recommend splitting your purchase by placing separate orders if you need it to be delivered to multiple addresses. Please note that we are unable to waive your shipping costs for orders that fall below our free shipping threshold.
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